AI has, and will, continue to change retail. There are four main areas where AI is currently changing retail and where AI will change retail in the future: assortment planning, personalization, voice ordering and customer support.

Digital technology is transforming the world of retail. You’ll learn about the impact of this transformation, from data transforming customer experiences and operations, to the increasing impact of connected devices and automation.

You will also look ahead, asking what the different concepts and technologies mean for the future of retail and for those that work in this industry.